Refund policy

At Tales of Valhalla, all items are handcrafted and made-to-order. By placing an order on our website, you acknowledge that you have read, understood, and agreed to the terms outlined in this policy.

1. Order Cancellation Policy (Strict 24-Hour Window)

• Orders may be canceled within 24 hours of purchase only.
• After 24 hours, production begins and cancellations are no longer permitted under any circumstances.
• All cancellation requests must be submitted via email within the 24-hour window.

Once production has started, the order is considered final and non-cancellable.

2. Eligibility & Claim Window

• Customers must contact us within 30 days of confirmed delivery.
• Items must be unused, unworn, and in original condition with all packaging.
• Proof of purchase is required.

Non-returnable items include:

• Final Sale items
• Customized or personalized products
• Oversized items
• Gift cards

3. Mandatory Proof Requirement (Strict Enforcement)

To qualify for any return, refund, replacement, or claim, customers must provide ALL of the following:

• A full, continuous unboxing video (from unopened package to full inspection)
• Clear photos of:
  • The product
  • The shipping label
  • The packaging upon arrival

Failure to provide this documentation may result in automatic denial of the claim.

4. Valid Reasons for Return or Refund

• Item is materially different from description
• Factory defect or verified carrier damage
• Incorrect item received
• Missing item(s) (with packaging and label proof)

5. Non-Eligible Reasons

• Incorrect selection (size, color, design, variant)
• Customer misunderstanding of product listing
• Incorrect or incomplete shipping address
• Buyer’s remorse
• Carrier or customs delays
• Import duties or taxes
• Damage from misuse or improper care
• Minor variations (up to 20%) due to handcrafted nature

6. Customs, Duties & Delivery Responsibility

• Import duties and taxes are the sole responsibility of the customer.
• Tales of Valhalla does not collect or control these fees.

If a shipment is refused, unclaimed, or returned:

• 70% restocking fee applies
• Original and return shipping fees are deducted
• Reshipment requires a $70 flat shipping fee

7. Return Procedure (Approval Required)

• Returns must be approved and issued with an RMA number
• Unauthorized returns will be refused and forfeited
• Use a trackable shipping method

Customers are responsible for return shipping, packaging, and tracking.

8. Fees & Deductions

• 10% restocking fee applies to approved returns
• Shipping fees are non-refundable
• Additional deductions may apply for damaged or incomplete returns

9. Refund Method & Processing Time

• Refunds are issued after inspection (up to 5 business days)
• Default method: store credit or voucher
• Cash refunds are case-by-case
• Processing time: 5–10 business days (bank dependent)

10. Replacements & Exchanges

• Replacements issued only for approved claims
• Items cannot be modified once processed
• Exchanges are not guaranteed

11. Chargebacks & Payment Disputes

By placing an order, you agree to contact us before initiating a dispute.

• Active chargebacks will pause all support and order processing
• We reserve the right to submit all evidence including policy agreement and tracking

12. Product Disclaimer

• Handcrafted items may vary up to 20% from listing images
• Variations are not defects