Terms of service

Last Updated: October 01st, 2024

1. Eligibility

By using the Tales of Valhalla website, you confirm that you are at least 18 years old or have reached the legal age of majority in your jurisdiction. If you do not meet these requirements, you are prohibited from using our site or placing orders. Any violation of this policy will result in the immediate termination of your account and possible legal action.

2. Account Creation

Creating an account is optional but provides benefits such as order tracking and access to special promotions. If you choose to create an account, it is your responsibility to maintain the confidentiality of your credentials. Tales of Valhalla will not be liable for any unauthorized access to your account.

3. Product Information

We strive to ensure that all product descriptions, pricing, and availability are accurate. However, we cannot guarantee complete accuracy and reserve the right to correct any errors or modify product information at any time without notice. We may discontinue products at any time, and any orders placed for such items will be refunded.

4. Prohibited Conduct

Users agree not to:

Violate any applicable laws or regulations.
Use the website for any illegal purposes.
Interfere with or disrupt the website’s operations.
Engage in fraudulent activities, including the use of false information or payment methods.

5. Intellectual Property

All content on Tales of Valhalla is protected by intellectual property laws. You may not reproduce, distribute, or use any content without prior written permission from Tales of Valhalla.

6. Ordering and Payment

Product Availability: All orders are subject to availability. If a product becomes unavailable after your order is placed, we will inform you and provide alternatives or a full refund.
Pricing and Payment: All prices are displayed in the applicable currency, and payment is required at the time of purchase. We reserve the right to refuse or cancel any orders due to pricing errors or fraudulent activity.
Order Confirmation: Once you place an order, you will receive an order confirmation email. This email confirms receipt of your order but does not constitute acceptance of the order. Acceptance occurs once the product is shipped or we send a separate confirmation email.
Taxes and Customs: You, as the buyer, are responsible for any applicable taxes, duties, and customs fees associated with your order. Tales of Valhalla will not cover these additional costs.

7. Shipping and Delivery

Shipping Methods: We offer worldwide shipping using reliable carriers. Shipping options, costs, and estimated delivery times are displayed during checkout.
Order Tracking: Tracking numbers will be provided if available. Please note that tracking information may not be available for certain shipping methods or specific destinations.
Delivery Delays: Delays caused by customs, shipping carriers, or factors beyond our control are not the responsibility of Tales of Valhalla.

8. International Shipping and Customs

Customs and Duties: All customs duties, taxes, and fees imposed by your country are your responsibility. Tales of Valhalla will not cover these charges.
Legal Compliance: Customers must ensure that their purchased products comply with local laws and regulations. We will not be held responsible for any legal action or confiscation resulting from importing restricted or prohibited items into your country.
Injury and Misuse: We will not be liable for any injuries, deaths, or legal actions resulting from the misuse of our armory items (such as axes, swords, shields). Customers are responsible for using products lawfully and safely.
Refused Shipments: If you refuse a shipment, you will be responsible for the original shipping charges, any customs fees, and the return shipping costs. These fees will be deducted from any refunds owed.

9. Returns and Refunds

Return Policy: Please refer to our separate Return Policy for detailed information on returns, eligibility, and the refund process. Non-returnable items include custom-made and personalized products unless damaged or defective.
Warranty Disclaimer: Unless explicitly stated, we do not offer warranties on our products. Any warranties provided are the responsibility of the product manufacturer.

10. Limitation of Liability

Our liability is limited to the amount paid for the specific product(s) that gave rise to the claim. Tales of Valhalla will not be liable for any indirect, incidental, punitive, or special damages, including, but not limited to, loss of profit, loss of data, or business interruption.

11. Indemnification

You agree to indemnify and hold Tales of Valhalla harmless from any claims, damages, losses, liabilities, and expenses arising from your breach of these Terms of Service or your use of our website and products.

12. Governing Law and Jurisdiction

These Terms of Service are governed by the laws applicable in our operational jurisdiction. Any disputes arising from these Terms will be subject to the exclusive jurisdiction of the courts of [Insert Jurisdiction].

13. Fraud Prevention and Compliance with Payment Gateways

To comply with the policies of payment gateways, Tales of Valhalla may require additional verification from customers to prevent fraud or unauthorized transactions. We reserve the right to suspend or cancel any orders suspected of fraudulent activity. Chargebacks initiated without legitimate cause may result in account termination and possible legal action.

14. Changes to the Terms of Service

We reserve the right to update or modify these Terms of Service at any time without prior notice. Changes will take effect immediately upon posting to our website, and your continued use of our site will signify your acceptance of those changes.

For any questions or concerns, please contact our customer support team at support@talesofvalhalla.com. We are dedicated to providing a transparent, safe, and legal shopping experience.